What is IT Managed Services?

IT Managed Services help companies delegate their IT functions to a qualified third-party. These third party companies are call Managed Service Providers, or MSPs.  MSPs, like The Seva Group, are typically responsible for a portion, and in some cases all of the companies IT infrastructure.  The MSPs responsibilities are dependent on the agreed upon the Service Level Agreement (SLA).  MSPs typically provide monitoring, Help Desk problem resolution, reporting, disaster recovery and much more.

What are the Benefits of using a Managed Service Provider like SeVa?

There are many benefits to moving to an MSP.  Below are a few examples:

  • Controlling IT Costs
    Companies are able to forecast their monthly, quarterly, and yearly IT Costs.
  • Reduction in Labor Costs
    Maintaining an internal IT Department can be very expensive.
  • Access to Qualified IT Professionals
    If your Hiring Manager or HR Department is not trained in IT, how can you be sure the person you are interviewing is qualified to manage your IT needs?  MSPs service multiple companies with a vast array of technologies.  This gives the MSP an advantage over an isolated internal IT Department.
  • Increased Efficiencies
    Internal IT Departments tend to do everything themselves, including research, development, and implementation.   MSPs have the resources to start new projects immediately and bring industry knowledge and experience with them.
  • Focusing on you Core Business
    Outsourcing IT can help Businesses with limited resources focus on building the core business without the distraction of complex IT decisions.
  • Reduce risk
    Will your internal IT Department do the right thing?  Are they afforded the time to focus on IT Security, Disaster Recovery and Cyber Training?  MSPs can help companies avoid that risk.
  • Big Fish in the IT Pond
    Small and Midsize companies do not have the luxury of a large internal IT Department.  Outsourcing can help those companies by giving them access to similar technology and expertise.  Outsourcing gives those companies the opportunity to be more competitive.

What is IT Consulting?

IT Consulting is a broad term.  From a mile high perspective, IT Consulting Companies like The SeVa Group provide Tactical or Strategic guidance to their customers.  Common topics would include…

  • Determining the best Infrastructure; Cloud vs. On-Premise Solutions
  • Evaluating IT and Business Work-flow to find inefficiencies
  • Process automation
  • IT Security and Training
  • Infrastructure Moves and Migrations